Privacy policy

Introduction

Thanks for using our products and services ("Services"). The Services are provided by Brainstake Smart Systems Pvt. Ltd. ("BRAINSTAKE"), located at 2762 Sable Road, Bluffhill, Harare, Zimbabwe.

By using our Services, you are agreeing to these terms. Please read them carefully.

Our Services are very diverse, so sometimes additional terms or product requirements (including age requirements) may apply. Additional terms will be available with the relevant Services, and those additional terms become part of your agreement with us if you use those Services.

We’re committed to keeping your data secure, your private information private, and being transparent about our practices as a business. This Privacy Policy governs the manner in which Brainstake collects, uses, maintains and discloses information collected from users (each, a "User") of the https://eschools-zw.app.brainstake.tech platform and https://brainstake.tech website. This privacy policy applies to the Site and all products and services offered by BRAINSTAKE.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site/Mobile App. Non-personal identification information may include the browser name, the type of computer/mobile and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Brainstake may collect and use Users personal information for the following purposes:

• To improve customer service
• Information you provide helps us respond to your customer service requests and support needs more efficiently.
• To personalize user experience
• We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• To improve our Site/Mobile App
• We may use feedback you provide to improve our products and services.
• To process payments
• We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To send periodic emails, notifications, newsletters and SMSs.
• We may use the email address or phone numbers to send User information and updates pertaining to the service they are using. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

Access, Rectification and Deletion of data

In order to provide an option to resume the use of our services at a later date, we may retain personal data associated with inactive accounts for up to 24 months from the date of last activity on that account. Users with an active account may access, modify, rectify and delete personal information at any time through their account. Users without an active account may send an email to support@brainstake.tech to request for access, rectification or deletion of their personal data. We may refuse to delete or modify your data if we need that data to protect our legal rights or to perform our legal obligations.

Other rights

In addition to the rights mentioned in the previous section, Users also have the right to restrict processing of their data, to object to processing of the data, as well as the right to data portability. We will cooperate with Users to fulfil these rights as far as possible.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to this privacy policy

Brainstake has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

In order to use this Site, you must accept this policy and our accompanying terms of service. If you do not agree to this policy or the terms of service, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. Provision of personal data to us under this policy is essential for us to be able to provide our services to you. Failure to provide correct and complete information to us could result in unintentional failure to provide complete and proper services to you. You may revoke your consent at any time by sending an email to support@brainstake.tech. Revoking your consent would result in the deletion of your account including irrevocable loss of all data related to your account.